Service Coordinator
Landscapers Supply, Inc. Department: Service and Parts Job Title: Service Coordinator Reports To: Store Manager Job Location: Greenville SC - Shop Full/Part Time: Full Direct Reports: No Salary/Wage: $15 and up, based on experience; participation in service shop monthly incentive plan |
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About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)
Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?
At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.
Think you’d be a good fit?
Join the Landscapers Supply Team!
As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:
Innovate – Strive to be the best in space and inspire a growth mindset
Motivate – Develop all employees and instill a common purpose
Praise – Love our customers and teammates via open communication
Amaze – Exceed the expectations of every customer!
Collaborate – Work together in a positive, flexible and efficient way
Trust – Have respect for all customers and teammates – integrity matters!
Landscapers Supply is a place where you can make an IMPACT every day!
Benefits (some benefits may vary based on FT / PT availability)
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Job Description
As our Service Coordinator, you will play a critical role in supporting Landscapers Supply’s ability to serve our external service customers with high efficiency. Your role is to facilitate the physical flow of equipment through the repair shop, freeing, as much as possible, the service technicians to focus on skilled repair work. You also keep the shop clean, organized and running well. This role is an entry level position in the service shop that can lead to a career as a service technician.
Responsibilities
- Assist with unloading and loading of customer’s equipment
- Clean equipment prior to it entering the service area
- Stage equipment (with associated paperwork) in the shop to be triaged (diagnosed) by the Service Technicians
- Receive parts from the Parts Specialist and match them to repair orders
- Stage equipment once all needed parts are procured in the shop to be repaired by the Service Technicians
- Complete non-technical service work such as sharpening blades and chains, repairing tires, assembling equipment and doing standard equipment maintenance
- Clean and maintain the service area (sweeping, trash removal, organizing, etc.), including the outside mower storage
- Maintain adequate stock levels of shop supplies for the Service Technicians
- Assist in cleaning and maintaining shop tools and equipment
- Assist the Service Writers and Service Technicians with special requests (retrieve parts, errands, assist customers, etc.)
- Assist in pickup and delivery of customer equipment
Required Qualifications
- Ability to have positive and friendly interactions with customers
- Ability to provide excellent customer service
- Ability to prioritize tasks to facilitate shop efficiency
- Ability to be organized and calm in a fast paced environment
- Ability to have good communication with colleagues
- Experience in a repair shop
- Basic knowledge of engines and parts
Physical Requirements
- Ability to lift and handle up to 70 lbs.
- Manual dexterity sufficient for non-technical service work
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